Refund Policy

Last Updated: July 2, 2026

At Black Rose Malinois, we want every buyer to feel confident and comfortable before bringing home one of our Belgian Malinois puppies. We understand that plans can change, and we aim to handle refund requests in a fair, honest, and professional manner.

By placing a deposit, making a payment, signing a purchase agreement, or reserving a puppy from Black Rose Malinois, you agree to the refund policy below.

Puppy Deposits and Reservations

A deposit may be required to reserve a puppy and remove that puppy from availability while the buyer completes the purchase process.

Deposits with Black Rose Malinois are refundable, provided the buyer submits a refund request before the puppy has been picked up, delivered, shipped, or transferred into the buyer’s possession.

If a buyer changes their mind before the puppy leaves our care, they may request a refund of their deposit. Refund requests must be made in writing through our website, email, or direct communication with Black Rose Malinois.

Once a refund request is approved, the reserved puppy may be placed back as available for other approved families.

Final Payments

Final payment must be completed before the puppy leaves our care, whether by pickup or delivery.

Once the puppy has been picked up, delivered, shipped, or transferred into the buyer’s possession, all sales are considered final. Refunds are not provided after transfer because of buyer’s remorse, lifestyle changes, landlord issues, family disagreements, training expectations, or the buyer no longer being able to keep the puppy.

Belgian Malinois are intelligent, active working dogs, and buyers are responsible for making sure the breed is suitable for their home, schedule, experience level, and training plans before completing the purchase.

If Black Rose Malinois Must Cancel the Sale

If we are unable to provide the selected puppy due to a health concern, accident, availability issue, or any reason caused by Black Rose Malinois, the buyer may choose one of the following options:

1. A full refund of payments made toward that puppy; or

2. Transfer of payment to another available puppy; or

3. Transfer of payment to a future litter.

We will always communicate clearly if a puppy is not ready or not safe to leave our care.

Health-Related Refunds

Each puppy is carefully monitored before leaving our care. Puppies may come with health records, deworming information, vaccine information, veterinary documentation, or a health certificate when applicable.

Once the puppy is in the buyer’s possession, the buyer is responsible for continuing veterinary care, vaccinations, parasite prevention, proper diet, training, and safe housing.

Refunds are not provided for common puppy conditions that can occur after transfer, including but not limited to stress, minor digestive upset, parasites, worms, giardia, coccidia, fleas, ticks, or conditions caused by travel stress, new environment, improper care, or exposure after leaving our care.

If a serious congenital or life-threatening health condition is discovered shortly after purchase, the buyer must notify Black Rose Malinois in writing and provide documentation from a licensed veterinarian. Any refund, replacement, or resolution will be handled according to the written purchase agreement or health guarantee provided at the time of sale.

Pickup and Delivery Arrangements

Buyers may pick up their puppy by appointment or request delivery/shipping when available.

Shipping, delivery, flight nanny, airline, crate, paperwork, veterinary certificate, or transportation-related costs may not be refundable once they have been scheduled, processed, or paid to a third party.

If the buyer cancels or changes delivery plans after arrangements have already been made, the buyer may be responsible for any non-refundable transportation or paperwork costs that have already been incurred.

Missed Pickup or Delayed Pickup

Buyers must pick up their puppy or complete delivery arrangements by the agreed date unless other arrangements have been approved in writing.

If a buyer needs to delay pickup, they should contact Black Rose Malinois as soon as possible. Additional boarding or care fees may apply if the puppy must remain in our care beyond the original pickup or delivery date.

Returns

We care deeply about every puppy we raise. If a buyer can no longer keep their puppy, we ask that they contact us first.

A puppy may not be resold, surrendered, abandoned, or transferred to another person without notifying Black Rose Malinois. Depending on the situation, we may help with guidance or rehoming support.

Returning a puppy after pickup or delivery does not automatically qualify the buyer for a refund. Refunds for returned puppies are not guaranteed and will be reviewed case by case.

Payment Disputes and Chargebacks

We encourage buyers to contact us directly with any concerns so we can work toward a fair solution.

Filing a payment dispute or chargeback after receiving a puppy, signing an agreement, or failing to follow the terms of sale may result in cancellation of any remaining services, paperwork assistance, or future purchase eligibility.

Agreement to This Policy

By submitting payment to Black Rose Malinois, the buyer confirms that they have read, understood, and agreed to this Refund Policy.

For questions about this policy, please contact us through our website:

Website: https://www.vommomarina.us/
Business Name: Black Rose Malinois

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